Privacy policy

At FLORAL CORAL, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit or make a purchase from our website. By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you use our website, we may collect the following types of information:

Personal Information

This may include:

Full name
Email address
Phone number
Shipping and billing address
Payment information (processed securely through third-party payment providers)
Account login details

Non-Personal Information

We may also collect:

IP address
Browser type and device information
Website usage data
Pages visited and time spent on the website
Cookies and analytics data

2. How We Use Your Information

We use the information collected for purposes including:

Processing and delivering your orders
Providing customer support
Sending order updates and important notifications
Improving our website, products, and services
Preventing fraudulent transactions and maintaining website security
Sending promotional emails, offers, or newsletters (only if you opt in)

We do not sell or rent your personal information to third parties.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and analyze website traffic. Cookies help us:

Remember customer preferences
Keep items in your shopping cart
Understand website performance
Provide personalized content and advertisements

You may choose to disable cookies through your browser settings, although some features of the website may not function properly.

4. Third-Party Services

We may use trusted third-party services to operate our business effectively, including:

Payment gateways
Shipping and logistics providers
Website analytics services
Marketing and email communication platforms

These third parties may access limited information only as necessary to perform their services and are expected to maintain the confidentiality of your information.

Please note that third-party websites and services have their own privacy policies, and FLORAL CORAL is not responsible for their practices.

5. Data Security

We implement reasonable security measures to protect your personal information against unauthorized access, misuse, loss, or disclosure. This includes secure payment processing, encrypted connections where applicable, and restricted access to sensitive information.

While we strive to protect your data, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Customer Rights

As a customer, you may have the right to:

Access the personal information we hold about you
Request corrections to inaccurate information
Request deletion of your personal data, subject to legal obligations
Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details below.

7. Retention of Information

We retain customer information only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our policies.

8. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Updated versions will be posted on this page with a revised effective date.