Shipping policy

Thank you for shopping with FLORAL CORAL. We are committed to delivering your orders safely and efficiently. Please review our Shipping Policy below for information regarding processing times, shipping methods, delivery estimates, and related terms.

1. Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders are not processed, shipped, or delivered on Sundays or public holidays unless otherwise stated.

During peak seasons, promotional periods, or unforeseen circumstances, processing times may be slightly delayed. If there is a significant delay in processing your order, we will notify you via email or phone.

2. Shipping Methods

We work with trusted courier and logistics partners to ensure reliable delivery of your orders. Available shipping methods may include:

Standard Shipping
Express Shipping
Same-Day or Next-Day Delivery (where applicable)

Shipping availability may vary depending on your location and the products ordered.

3. Delivery Timeframes

Estimated delivery timelines are as follows:

Standard Shipping: 7 DAYS
Express Shipping: 1-3
International Shipping (if applicable): Not Available As For Now

Please note that delivery timelines are estimates only and may vary due to courier delays, weather conditions, public holidays, customs processing, or other external factors beyond our control.

4. Shipping Costs

Shipping charges are calculated based on factors such as delivery location, order weight, package size, and selected shipping method.

Shipping fees may include:

Standard Shipping: [SHIPPING COST]
Express Shipping: [SHIPPING COST]
Free Shipping on orders above: [MINIMUM ORDER VALUE], if applicable

Any applicable shipping charges will be displayed at checkout before payment confirmation.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email or message containing your tracking number and tracking link.

Customers can use the provided tracking details to monitor shipment progress directly through the courier partner’s website.

Please allow up to [X HOURS] hours for tracking information to become active after shipment confirmation.

6. Delivery Issues and Delays

While we strive to ensure timely delivery, delays may occasionally occur due to:

High order volumes
Courier service disruptions
Weather conditions
Incorrect shipping information provided by the customer
Remote delivery locations
Customs clearance processes for international orders

If your order is significantly delayed or marked as delivered but not received, please contact us at [EMAIL ADDRESS] within [X DAYS] days so we can assist you.

7. Incorrect Addresses and Failed Deliveries

Customers are responsible for providing accurate shipping details at checkout. [STORE NAME] is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated shipping information.

If an order is returned to us due to an incorrect address or failed delivery attempt, additional shipping charges may apply for reshipment.

8. International Shipping (If Applicable)

We may offer international shipping to select countries and regions. International customers are responsible for:

Customs duties
Import taxes
VAT or other local charges imposed by their country

These fees are not included in the product or shipping price unless explicitly stated.

Delivery timelines for international shipments may vary depending on customs processing and local courier services.

9. Damaged or Lost Packages

If your package arrives damaged, please contact us within [X DAYS] days of delivery and include photos of the damaged packaging and products where possible.

In cases of lost shipments, we will work with the courier provider to investigate the issue and assist in finding a suitable resolution.