Refund policy

At FLORAL CORAL, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully to understand the conditions and process for returns, exchanges, and refunds.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be returned within 2 days of delivery

  • Be unused, unworn, and in its original condition

  • Include original tags, packaging, accessories, and proof of purchase

  • Not fall under the list of non-returnable items

We reserve the right to reject returns that do not meet the above conditions.

2. Return Process

To initiate a return, please contact us at [EMAIL ADDRESS] with the following details:

  • Order number

  • Product name

  • Reason for return

  • Photos of the item (if applicable)

Once your return request is reviewed and approved, we will provide instructions for returning the item.

Please do not send products back without prior approval, as unauthorized returns may not be accepted.

3. Return Timeframe

Customers must request a return within [X DAYS] days from the date of delivery.

After approval, returned items must be shipped back within [X DAYS] days using the instructions provided by our support team.

4. Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be processed to the original payment method within 7 business days.

Please note:

  • Shipping charges are generally non-refundable unless the return is due to our error

  • Processing times may vary depending on your bank or payment provider

5. Exchanges

We offer exchanges for eligible items in cases such as:

  • Wrong item received

  • Size issues (if applicable)

  • Damaged or defective products

Exchange requests must be submitted within 2 days of delivery.

If the requested replacement item is unavailable, we may offer a refund or store credit instead.

6. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 2 days of delivery at [EMAIL ADDRESS].

To help us resolve the issue quickly, please include:

  • Your order number

  • Clear photos of the product and packaging

  • A brief description of the issue

Upon verification, we may offer:

  • A replacement product

  • Full or partial refund

  • Store credit, where applicable

7. Non-Returnable Items

The following items may not be eligible for return or refund:

  • Personalized or custom-made products

  • Final sale or clearance items

  • Gift cards

  • Perishable goods

  • Opened or used products that cannot be resold for hygiene or safety reasons

  • Digital/downloadable products (if applicable)

Additional non-returnable categories may be specified on individual product pages.

8. Return Shipping Costs

Return shipping responsibility may vary depending on the reason for the return:

  • If the return is due to a damaged, defective, or incorrect item, FLORAL CORAL may cover the return shipping cost

  • For customer-initiated returns (such as change of mind), the customer may be responsible for return shipping charges

Original shipping fees are non-refundable unless otherwise stated.

We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

9. Cancellations

Orders may be canceled before they are shipped. Once an order has been dispatched, cancellation requests may no longer be possible.

To request an order cancellation, please contact us as soon as possible at [EMAIL ADDRESS].

10. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

FLORAL CORAL
[BUSINESS ADDRESS]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]